Nunn Bush gladly accepts returns of unworn, undamaged or defective merchandise purchased online or by phone for full refund or exchange within 30 days of the original purchase. Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and should be returned in the original packaging. Accessories and shoe care must be unopened and unworn.
Our company is committed to utilizing sustainable packaging materials, which is why your order may have arrived shrink wrapped, rather than in a traditional cardboard box. If you need to place an exchange or return, we kindly ask that you find a larger box or plastic bag to ship your shoe box(es) back to our warehouse. Unfortunately, if our shoe boxes are simply taped shut and shipped, we end up needing to re-box the damaged shipment, lessening the efficacy of our sustainability efforts. We appreciate your help!
Returns
You are responsible for shipping your merchandise to our returns department. For your protection, we recommend obtaining a tracking number and/or insurance from the Post Office, UPS, or whatever means you choose to return your merchandise.
Return to the address below:
Weyco Group, Inc.
Dock 24
Attention Internet Sales
333 W Estabrook Blvd
Glendale, WI 53212
Start your return or exchange process here.
Refunds
Once we receive your return, we will refund the purchase amount to the original form of payment. Please allow up to two weeks for your return to be processed.
If you meet the return policy requirements, you will then be credited the purchase price of the shoes. You will receive an email to confirm your refund. Shipping charges are non-refundable.
Exchanges
Please clearly indicate the size, style and color of the merchandise that you would prefer by filling out the required paperwork. Print and include the paperwork with your return. We will provide FREE outbound shipping for the new item.
Start your return or exchange process here.